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Frequently Asked Questions - Our Company

 

Is Nespresso a Swiss company?

Headquartered in Lausanne, Switzerland, Nestlé Nespresso SA has a presence in almost 60 countries. Nestlé Nespresso SA is a globally managed business within the Nestlé group and 100% owned by Nestlé SA.

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Where are the headquarters of Nestlé Nespresso SA located?

Nestlé Nespresso SA is based in Lausanne, Switzerland, but has a presence in almost 60 countries.

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What is the Nespresso business model?

The Nespresso Unique Business Model enables us to manage quality at every stage of the coffee value chain - from the farmer to the consumers. It enables us to maintain a direct relationship with our Club Members and consumers. Our unique route to market encompasses our e-commerce platform www.nespresso.com, our retail network of exclusive boutiques and our dedicated Customer Relationship Centres (call centres).

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How can I become an official Nespresso partner/distributor?

In most cases, Nespresso conducts business operations directly through its own companies and affiliates and not through third parties. In certain markets, Nespresso has appointed third parties for the distribution of one or more of its product lines. Currently, Nespresso is neither seeking nor accepting applications from potential distributors in any market.

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How can I open a Nespresso boutique in my country?

Nespresso conducts business operations directly through its own companies and affiliates and not through third parties. Nespresso does not franchise its Nespresso Boutique or Bar operations.

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How can I contact Nespresso?

If you are a consumer, please refer to the site www.nespresso.com or call the Customer Relationship Centre in your country. If you are a journalist, please refer to the Media Contacts  in the media section of this website.

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