Building long-lasting relationships with our consumers

Services

 

CHOICE AND FLEXIBILITY

QUALITY CUSTOMER SERVICE

We are always striving to improve our products and services. We are always there to help, to listen and to deliver an uncompromising experience that compares to no other.

Thanks to our global presence with our boutiques, e-commerce platform and customer relationship centres, our customers have the choice and flexibility to engage with us however, and wherever, they like.

 

 

Boutiques

We currently offer a global network of 810 boutiques in more than 500 cities. Our customers can explore the world of the Nespresso brand with all of their senses – from seeing the coffee that’s inside a capsule, to discovering the different aromas of the various origins.

E-COMMERCE PLATFORM & MOBILE APP

Our digital platforms are a one-stop-shop for coffee excellence, allowing customers to tap into the world of Nespresso, anytime, anywhere.

Through our Nespresso website and mobile app, customers can not only conveniently order their coffee, machines and accessories, but also learn more about the story and profiles or our signature coffees and find the right products for their unique preferences.

CUSTOMER RELATIONSHIP CENTRES

Our customer relationship centres allow our customers to connect with us by phone or via web-chats. Our knowledgeable coffee specialists provide technical assistance, advice on coffees and machines and recycling options.

 

 

OUR RANGE OF SERVICES

NESPRESSO & YOU

Our Nespresso & You program is how we show our customers just how much we value their loyalty. Members are rewarded with unique incentives – from next-day delivery on their orders to discounts on accessories and exclusive access to private sales.

 

 

 

 

 

CONVENIENT RECYCLING SOLUTIONS

We want to make it as easy as possible for customers to recycle their capsules. We currently have more than 100’000 points to collect used capsules globally, enabling 91% of our consumers to recycle.​

Read more bout recycling

 

 

 

NESPRESSO STORIES

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